Appointments with the doctors and practice nurses can be made by telephone or by calling at either the main or branch premises. We offer appointments with a GP predominantly on a pre-bookable basis up to two weeks ahead. A number of appointments are available for next day booking. All requests for urgent on the day appointments will be booked in for a triage call with a GP the GP will then call you back to discuss your problem and either deal with it over the phone or book you an appropriate appointment.
Wherever possible we will try to fit you in with the doctor you normally see, but this is not always possible. When you call for an appointment you will be asked for your name and date of birth and brief details of what your appointment is for so that you can be booked in with the correct professional.
If you cannot keep your appointment, please let us know as soon as possible to enable us to allocate that time to another patient. If you booked your appointment using the online service you can cancel it through this service as well. Cancellations can also be made by telephoning the surgery, by sending a text message to 07986301156 or Through the form on the website Cancel an Appointment.
The practice nurses also treat a number of ailments and should be your first point of call for any 'minor' illness, for example:
|• Urinary Infections
||• Respiratory Infections
|• Ear Problems
||• Contraception (including emergency contraception)
|• All Cervical Smears
||• Vaginal Discharge
If you are unsure whether the nurse would be able to help you with your condition please ask the receptionist. Most of these conditions need to be dealt with within specialist clinics. Please inform the receptionist at the time of making the appointment in order that you can be booked into the correct clinic.
Self Check-In System
We have a patient self check-in system which is located on the wall next to the left hand side reception desk. This allows you to book yourself in for your appointment and will save you time waiting for a receptionist. This also frees up the receptionist to answer the telephones quicker. Please follow the instructions on screen.
Length Of Appointment
Appointments with a doctor are 10 minutes, If you have more than one problem to discuss please book a double appointment. Appointments with the nurses vary depending on what you are attending for. Each appointment is for one person only; if more than one person in your family needs a consultation please make separate appointments for each person.
There are no pre-bookable appointments for 2 weeks but my problem cant wait that long, what can I do? If you feel it's urgent for that day then tell the receptionist and you will be seen the same day by either a doctor or nurse
Why Does the receptionist ask what my problem is? Are they qualified to decide how urgent it is? No they aren't however the reception team do need to know a brief reason of what the appointment is for so they can book you with the correct Clinician for your problem/procedure.
I'm told my problem is dealt with by the nurse but I'm worried it may need a doctor to deal with it, what can I do? See the nurse, you may be surprised by the range of conditions our experienced nurses can deal with. If they do feel you still need to see the doctor then you will be seen by the doctor covering our emergency clinic.
Why am I told to ring back another day for an appointment? We appreciate this can be frustrating, but some problems can't wait a week or 2 for a pre-bookable appointment, yet aren't really urgent either. For this reason we reserve some appointments which can only be booked the day before.
What if I can't get into surgery of just want to speak to a doctor? You can ask for a telephone appointment (either routine or urgent) or can ring up to leave a message for your doctor. We cannot guarantee a particular time for calls but if you're not available at/untill a certain time then we will try to accommodate this. Also if you miss the call don't worry, we will try 3 times in total. If you are physically too unwell to leave the house and need to be seen in person then we will consider a home visit but a doctor will call you back first. If necessary, visits are usually done over lunchtime so please call in the morning before 10.30 if possible.
If you have any questions or comments about our appointment system then please feel free to contact our practice manager Mrs Rose Fells.