Urgent Appointments
All our appointment bookings are now done through our online services, AccuRx: florey.accurx.com/p/C86019 Please provide as much information as possible to enable the GP to assess and identify the necessity for urgent appointments. If identified, we will arrange an urgent appointment at the practice.
For any medical advice, you can also ring NHS 111 on 111 (24 Hours).
If you need urgent treatment outside of surgery hours, call the out of hours service on 111.
For emergencies only – please use A & E Department or Ring 999. This is for seriously ill patients with injuries and serious complaints (e.g. chest pain).
Booking routine appointments
All our appointment bookings for the GP are now done through our online service, AccuRx. You can access this by using the link https://florey.accurx.com/p/C86019. Answer the questions prompted with regards to your symptoms and the form will be sent directly to the GP to triage your request. The surgery will contact you with the most appropriate appointment.
Please note we no longer take appointment requests for the GP over the phone, but if you have any issues completing the form or are unsure, our friendly reception staff will always be available to assist you. You can pop into the surgery or can call us for this.
Cancelling or changing an appointment
If you are unable to make your appointment, please let us know as soon as you can so the appointment can be offered to another patient. You can cancel or change your appointment using:
- NHS App / Patient Access App
- Contact the surgery Monday to Friday 8.00am to 6.00pm
- Visit the surgery to speak with a receptionists Monday to Friday 8.00am to 6.00pm
- Text your cancellation to 07935160938
- Use our 24/7 automated booking system by calling 01302 850546
If you need help when we are closed
- Use NHS 111 online 111.nhs.uk or call 111. You can use their online assessment for patients aged over 5. If you need help for a child under 5 you will need to call 111.
- If it is a life-threatening emergency call 999
Requesting home Visits
To request a home visit please call the surgery on 01302 850546
The receptionist will assess the information given and book you a home visit request. The Clinican will contact you via telephone to consult and arrange a home visit if this is deemed nessesary.
Sometimes, the GP isn’t really the best person to see. In some cases you could be seen and treated quicker by another Clinician and in some cases, the GP practice might not be the right place at all for the query. This is why when you call for an appointment you will be asked for your name and date of birth and brief details of what your appointment is for so that you can be booked in with the correct professional. All our receptionists have been put through specialist training and possess additional skills to provide a crucial practice role in improving access to primary care. All with the aim of helping patients to get to the right service faster.
Some of the services we may navigate to are
| Service |
What they can deal with? |
How to Access |
|
Minor Ailments Scheme
|
- Conjunctivitis
- Allergic Rhinitis / Hay fever
- Cold Sores
- Constipation
- Fever
- Fungal Skin Infections
- Head lice
- Pain (acute)
- Scabies
- Threadworms
- Vaginal Thrush
|
Most Local Pharmacies Take part in this scheme and If you are exempt from prescription charges this service is FREE!
Patients not exempt from prescription charges will
be offered advice and can
often purchase OTC medicines at a much lower cost than a prescription charge.
|
|
IAPT – (Improving Access to Psychological Therapies)
|
- Feeling Low / Down
- Feeling depressed
- Feeling Anxious / worried
- Dealing with Phobias
- Feeling stressed
- Problems with worry or anxiety
- Panic Attacks
- Poor sleep
|
If you feel IAPT can help call them on 01302 565556
|
|
Social Prescribing
|
A service for customers with one or more of the following:
- Poor mental wellbeing affected by social circumstances
- Frequent attendance at GP practices or other Health and Social Care services
- Mild to moderate depression or anxiety
- Long term physical or mental health condition
- Social isolation
What can we help with?
- Making Connections
- Housing Solutions
- Looking after emotional wellbeing
- Managing money and welfare issues
- Managing symptoms
- Healthy lifestyles
- Work Volunteering and activities
- Help to stay living at home
|
If you feel Social Prescribing can help speak to a receptionist who can refer you.
|
Self Check-In System
Due to the refubishment we currently do not have a self check in service, please ensure your arrive early for your appointment to check in with the receptionist.
Length Of Appointment
Appointments with a doctor are 10 minutes, If you have more than one problem to discuss please book a double appointment. Appointments with the nurses vary depending on what you are attending for. Each appointment is for one person only; if more than one person in your family needs a consultation please make separate appointments for each person.
Appointments FAQ
There are no pre-bookable appointments for 2 weeks but my problem cant wait that long, what can I do? If you feel it's urgent for that day then tell the receptionist and you will be seen the same day by either a doctor or nurse
Why Does the receptionist ask what my problem is? Are they qualified to decide how urgent it is? No they aren't however the reception team do need to know a brief reason of what the appointment is for so they can book you with the correct Clinician for your problem/procedure.
I'm told my problem is dealt with by the nurse but I'm worried it may need a doctor to deal with it, what can I do? See the nurse, you may be surprised by the range of conditions our experienced nurses can deal with. If they do feel you still need to see the doctor then you will be seen by the doctor covering our emergency clinic.
What if I can't get into surgery or just want to speak to a doctor? You can ask for a telephone appointment. We cannot guarantee a particular time for calls but if you're not available at/until a certain time then we will try to accommodate this. Also if you miss the call don't worry, we will try again. If you are physically too unwell to leave the house and need to be seen in person then we will consider a home visit but a doctor will call you back first. If necessary, visits are usually done over lunchtime so please call in the morning before 10.30am if possible.
If you have any questions or comments about our appointment system then please feel free to contact our Reception Manager Amy Ledger or Practice Manager Mrs Rose Fells.
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp