Appointments with the doctors and practice nurses can be made by telephone or by calling at either the main or branch premises. We offer appointments with a GP predominantly on a pre-bookable basis up to two weeks ahead. A number of appointments are available for next day booking. All requests for urgent on the day appointments will be booked in for a triage call with a GP. The GP will then call you back to discuss your problem and either deal with it over the phone or book you an appropriate appointment.
Wherever possible we will try to fit you in with the doctor you normally see, but this is not always possible.
Sometimes, the GP isn’t really the best person to see. In some cases you could be seen and treated quicker by another Clinician and in some cases, the GP practice might not be the right place at all for the query. This is why when you call for an appointment you will be asked for your name and date of birth and brief details of what your appointment is for so that you can be booked in with the correct professional. All our receptionists have been put through specialist training and possess additional skills to provide a crucial practice role in improving access to primary care. All with the aim of helping patients to get to the right service faster.
Some of the services we may navigate to are
What they can deal with?
How to Access
Minor Ailments Scheme
▪Allergic Rhinitis / Hay fever
▪Fungal Skin Infections
Most Local Pharmacies Take part in this scheme and If you are exempt from prescription charges this service is FREE!
Patients not exempt from prescription charges will
be offered advice and can
often purchase OTC medicines at a much lower cost than a prescription charge.
IAPT – (Improving Access to Psychological Therapies)
•Feeling Low / Down
•Feeling Anxious / worried
•Dealing with Phobias
•Problems with worry or anxiety
If you feel IAPT can help call them on 01302 565556
A service for customers with one or more of the following:
•Poor mental wellbeing affected by social circumstances
•Frequent attendance at GP practices or other Health and Social Care services
•Mild to moderate depression or anxiety
•Long term physical or mental health condition
What can we help with?
•Looking after emotional wellbeing
•Managing money and welfare issues
•Work Volunteering and activities
•Help to stay living at home
If you feel Social Prescribing can help speak to a receptionist who can refer you.
If you cannot keep your appointment, please let us know as soon as possible to enable us to allocate that time to another patient. If you booked your appointment using the online service you can cancel it through this service as well. Cancellations can also be made by telephoning the surgery, by sending a text message to 07986301156
Self Check-In System
We have a patient self check-in system which is located on the wall next to the left hand side reception desk. This allows you to book yourself in for your appointment and will save you time waiting for a receptionist. This also frees up the receptionist to answer the telephones quicker. Please follow the instructions on screen.
Length Of Appointment
Appointments with a doctor are 10 minutes, If you have more than one problem to discuss please book a double appointment. Appointments with the nurses vary depending on what you are attending for. Each appointment is for one person only; if more than one person in your family needs a consultation please make separate appointments for each person.
There are no pre-bookable appointments for 2 weeks but my problem cant wait that long, what can I do? If you feel it's urgent for that day then tell the receptionist and you will be seen the same day by either a doctor or nurse
Why Does the receptionist ask what my problem is? Are they qualified to decide how urgent it is? No they aren't however the reception team do need to know a brief reason of what the appointment is for so they can book you with the correct Clinician for your problem/procedure.
I'm told my problem is dealt with by the nurse but I'm worried it may need a doctor to deal with it, what can I do? See the nurse, you may be surprised by the range of conditions our experienced nurses can deal with. If they do feel you still need to see the doctor then you will be seen by the doctor covering our emergency clinic.
Why am I told to ring back another day for an appointment? We appreciate this can be frustrating, but some problems can't wait a week or 2 for a pre-bookable appointment, yet aren't really urgent either. For this reason we reserve some appointments which can only be booked the day before.
What if I can't get into surgery of just want to speak to a doctor? You can ask for a telephone appointment. We cannot guarantee a particular time for calls but if you're not available at/untill a certain time then we will try to accommodate this. Also if you miss the call don't worry, we will try again. If you are physically too unwell to leave the house and need to be seen in person then we will consider a home visit but a doctor will call you back first. If necessary, visits are usually done over lunchtime so please call in the morning before 10.30 if possible.
If you have any questions or comments about our appointment system then please feel free to contact our practice manager Mrs Rose Fells.