The Practice Team
The practice manager, Rose Fells, is assisted by administration manager, Andrea Hughes and Reception Manager Amy Ledger.
There are currently 22 members of staff who are responsible for all the administration and reception work of the practice. They book appointments and visits, prepare repeat prescriptions and answer patient enquiries. They have to follow the instructions of the doctors, whilst at the same time, satisfying the patients' needs, occasionally under difficult circumstances.
Receptionists have to be friendly, helpful and supportive which makes it a very demanding and excting job. The receptionists have to ensure that the patients are booked with the health professional most able to treat them; this may be a healthcare assistant, a practice nurse or a doctor. Please take this into consideration if you are asked about your appointment request. The receptionists do not need to know specific details of your illness but will need a general idea of what it is about to make sure you receive the correct treatment in optimum time. If you do not wish to give any details to the receptionist we will arrange for a nurse to discuss your request with you instead.
It is always nice to receive comments from patients who feel they have received exceptional care from one of our staff; we equally welcome comments from patients who feel they have not received good care. If you would like to comment on the care you have received from one of our staff, either good or bad, please speak to our reception Supervisor.
The practice operates a Zero Tolerance policy of abuse or violence towards its staff. Anyone who is abusive verbally or physically or does not respect the race, gender or disability of our staff will be removed from the practice list.