Not every problem needs you to be seen by a Doctor or Nurse. Some things such as discussing test results or routine advice can be dealt with in a telephone call.
The Doctors and nurses can provide telephone consultations which are for medical purposes only. If you feel like your problem can be dealt with over the phone please ask for a telephone appointment, reception will take your name, DOB, contact number and ask for a brief reason as to why you wish to speak to a Doctor. While we can specify days for telephone calls we can’t guarantee a time you will be called, but the Doctor will always try you twice.
These telephone slots are for advice only. Please do not use them to try to request an appointment or home visit with a particular doctor.
Triage Calls
All requests for urgent on the day appointments are triaged by a Doctor. Reception will take your name, DOB, contact number and symptoms and add you to the triage list. The Triage Doctor will telephone you to discuss your problem and either deal with it over the telephone or make an appropriate appointment for you.